Petalo - Website Terms and Conditions
1. Introduction
Welcome to Petalo ("www.petalo.con.au"). These terms and conditions govern your use of the Petalo website. By accessing and using this Website, you agree to comply with and be bound by these terms and conditions.
2. Ordering and Availability
- Our products are subject to availability. We make every effort to ensure that the product descriptions and prices displayed on the Website are accurate, but errors may occur. We reserve the right to correct any errors and will notify you if your order cannot be fulfilled due to unavailability.
- Orders are processed upon receipt of payment. We offer next-day delivery for orders placed before [12am - midnight]. Orders placed after the cut-off time will be processed for delivery on the following business day.
3. Cancellations and Modifications
- You may cancel or modify your order without charge if you contact us before [24 hours before dispatch date]. Orders canceled or modified after this time may incur a fee.
- In cases where we are unable to fulfill your order due to unavailability, we will notify you promptly and offer alternatives or a full refund.
4. Returns and Satisfaction Guarantee
- We take pride in the quality of our products. If you are not satisfied with your purchase or if the flowers do not meet Australian standards, please contact us within [12 hours] from the time of delivery.
- We reserve the right to replace the product or issue a refund, as determined by Petalo, based on the circumstances of the return.
- Please note that we do not offer refunds for change of mind or if the order has already been prepared for delivery. Any request for cancellation must be made within the [Cancellation Cut-off Time].
5. Website Usage and Content
- You may use the Website for lawful purposes and in compliance with applicable laws.
- The content on the Website is provided for general information purposes only. We reserve the right to modify or remove content without notice.
- While we make every effort to ensure the accuracy of information on the Website, we do not warrant or guarantee the completeness, timeliness, or accuracy of the information provided.
6. Privacy Policy
- Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
7. Governing Law
- These terms and conditions are governed by the laws of the state of Victoria, Australia.
8. Contact Information
- If you have any questions or concerns about these terms and conditions, please contact us at [petalo.melbourne@gmail.com or 0415784540].